SO

Social Behaviour Change Communication

Social Behaviour Change & Communication (SBCC)

Become an expert in designing effective campaigns to address a wide range of social issues, including: - Promoting health behaviors (e.g., vaccination, hygiene, use of toilets, ending GBV, promoting peace, adoption of new farming practices, family planning, nutrition etc) through Social Behavior Change Communication (SBCC). Awareness raising is not enough to change behaviour. SBCC is a systematic process that uses communication to influence individuals and communities to adopt behaviors that lead to positive outcomes, particularly in areas like health, development, and social issues.   Raising awareness about social issues (e.g., gender equality, environmental protection).  Mobilizing communities to take action (e.g., disaster preparedness, community development).  Staff will learn how to apply tactics from marketing, social and community mobilization, mass media, entertainment, advocacy, interpersonal communication, social media and other communication approaches to support positive social and individual change.  This masterclass is designed for NGO staff working in Gender, WASH, peace building, food security, health and nutrition, It empowers parti

Self-paced, Online SUS-AFRIC Hilda Muteshi

Marketing

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NO

Research, Monitoring & Evaluation

Non-Profit Capacity Strengthening

A comprehensive capacity strengthening program for Non-Profit Organizations (NPOs) in governance structures, enhanced project development, and strengthened financial management systems. This builds trust with partners and donors, significantly increasing their access to grants. This program runs for one year, the partners take an assessment, to enroll in the program and are supported to strengthen their institutions.  The program will run one hour per day online  trainings and capacity building. The following topics are covered on different days  Institutional governance, setting up the board, and organization internal controls  Positioning your organizationBranding, communication strategy and digital presence Strategic planning and business development / resource mobilization Project implementation, monitoring, evaluation and documentation Financial management, budget control and grants management Donors and partnership Development Preparing for donors and partner visits Developing a resource mobilization strategyCommunication for resource mobilization 

4 Hours, Online SUS-AFRIC Hilda Muteshi

Strategic Planning

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NO

Research, Monitoring & Evaluation

Non Profit Business Development Training

Gain   on-the-job  high-level competencies in non-profit business development, strategic resource mobilization, brand alignment, and relational donor management. Key objectives  Non-Profit Business Development Expanding mission-aligned impact and program sustainability. Diversified resource mobilization (grants, sponsorships, earned income). Donors, institutional grantors, local partners, and beneficiaries. Social Return on Investment (SROI), beneficiary reach, and donor retention. Mission alignment, democratic engagement, and collaborative affinity. Key outputs  Mission-Aligned 12-Month Operational Plan Comprehensive Resource Mobilization Action Plan Brand Pillars & Collaborative Positioning Framework Forensic Funder-Mapping Spreadsheet & Tracker Localization Transition & Nexus Co-Design Model Multi-Party Teaming Agreement & Due Diligence Protocol 12-Month Relational Donor Stewardship Campaign Weighted Go/No-Go Opportunity Evaluation Scorecard

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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PR

Research, Monitoring & Evaluation

Project Management Training

Acquire essential skills in project monitoring and evaluation to assess performance, measure success, and foster data-driven improvement. Theory of change How to develop Theory of change that delivers value to donors and end users Logical framework How to design indicators that can be measured and analyzed  Project Monitoring tools ·        Process monitoring tool, strategy monitoring tool, end of project evaluation tools, satisfaction monitoring tools Knowledge management Case studies White papers Advocacy papers Impact papers Success story Innovation documentation Policy briefs Social Impact Events Management Conferences ExpoExhibitions Launch Learning eventSymposium

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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GR

Grants and Financial Management

Grants and Financial  Management Training

Master key grant management and compliance practices to enhance accountability, ensure financial control, and optimize fund utilization. Gain expertise in preparation for grants and planning, grants cycle, how to set up internal controls to ensure donor compliance, proper project budgeting, prepositioning and supply chain management, how to write a winning grant, donor contract management, how to prepare and ensure clean audit, Writing Financial/ Donor Reports Module 1: Budgeting and Budgetary Controls Module 2: Financial Analysis for Decision-Making Module 3: Full Cost Recovery and Indirect Cost Allocation Module 4: Internal Controls and Risk Management Module 5: Documentation, Non-Profit Accounting, and Payroll Compliance Module 6: Financial Reporting and Regulatory Compliance Module 7: Grants and financial management  Accounting multiple grants/ awards, tracking of shared costs and matching funds, accounting for non-financial contributions, aligning internal and external budgets in grants management.  Donor Financial and procurement rules, contractual agreement donor compliance, legislative compliance, accounting standards and practices, community and cultural

11 Hours, Online SUS-AFRIC Hilda Muteshi

Reporting

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RE

Social Behaviour Change Communication

Research and Development

A product development support for manufacturing companies in Africa to improve the quality of products produced, ensure growth and expansion through product re-engineering, innovation and development of new product lines maintaining competitive and comparative advantage in business strategies. we provide consistent and reliable pathway for coaching and mentorship for research and development, providing companies with tools to support them conduct various types of research  1. Market Research - helps enterprises in evaluating market size, trends, competitive landscape, and customer demographics within a specific market. It helps assess whether the product has a chance of success, identifies opportunities, and informs enterprises’ product and marketing strategies. 2. Consumer Study - Supports enterprises to understand customer needs, preferences, behaviors, and experiences. This allows enterprises to design products that meet customer expectations and solve problems, increasing the likelihood of market acceptance. 3. Customer Satisfaction Study - provides tools for enterprises to measure  how users interact with the product to ensure it is

4.7 Hours, Online SUS-AFRIC Hilda Muteshi

Research Marketing Product Development

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EN

Grants and Financial Management

Enterprise General Growth Support

A comprehensive SMEs business competitiveness coaching package improving  sales growth, revenue, profit and loss, cost per sale, numb​​er of new customers, full cost recovery model, return on assets, client portfolio, market share and customer satisfaction​​.    The Training and coaching covers Product and the business model design, Organization Capacity Strengthening (OCS) MMSEs investor Readi​​ness (MSEs-IRs) Risks and Mitigation Measures Product and the business model: This will be coached based on the lean canvas and the business model canvas benchmarking to identify current products they offer, who they target, how much they charge for services, and their viability. Their ability to continuously develop the product, ability to market the product, ability to balance their costs and revenues, ability to maintain relationships with partners and other clients. Organization Capacity Strengthening (OCS): Focuses on the ability to run a business to profitability. This session reflects the management structure, Human resource skills available, the Marketing strategies, financial management strategies, cost management, operati

10 Hours, Online SUS-AFRIC Hilda Muteshi

Marketing

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AC

Social Behaviour Change Communication

Access to Markets in Africa

An access to markets initiative for manufacturing companies, developing African brands to have a competitive advantage worldwide. This is a mentorship program for local manufacturing companies in Africa, to conduct research on the product, improve product quality to meet international standards, develop market access strategies and cross boarder trade preparedness and facilitation. SUS-AFRICs Worldwide Initiative for Facilitating Trade ( SWIFT) in Africa The key modules covered under the program are  1. Market Research - helps Manufacturing companies in evaluating market size, trends, competitive landscape, and customer demographics within a specific market. It helps assess whether the product has a chance of success, identifies opportunities, and informs enterprises’ product and marketing strategies. 2. Consumer Study - Supports Manufacturing companies to understand customer needs, preferences, behaviors, and experiences. This allows enterprises to design products that meet customer expectations and solve problems, increasing the likelihood of market acceptance. 3. Product Development & Prototyping:  SUS-AFRIC provides coaching

Self-paced, Online SUS-AFRIC Hilda Muteshi

Research Marketing Prototyping Product Development

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RE

Research, Marketing and Communication

Research Marketing & Communication Training

Get an opportunity to  learn how to identifying the target audience, setting clear marketing objectives, analyzing the competitive landscape, crafting a compelling content strategy and penetrating the market.  You will learn the following  Market Targeting : Learn how to define  your customers are, their needs, and preferences is fundamental to effective marketing. This involves market segmentation, targeting, and developing buyer personas.  2. Marketing Objectives: Setting the specific, measurable, achievable, relevant, and time-bound (SMART) goals you want to achieve with your marketing efforts. Examples include increasing brand awareness, generating leads, or driving sales.  3. Market Competitive Analysis: you will learn how to conduct research on your competitors to understand their strengths, weaknesses, and strategies. This helps you identify opportunities to differentiate your product or service and gain a competitive advantage.  4. Marketing Mix (4 Ps): Learn how to design your product, price, where to sell your product  (place), and how to create awareness and  promote your products. It outline

5.5 Hours, Online SUS-AFRIC Hilda Muteshi

Research Marketing

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CO

Enterprise Business Development

Connecting Farmers to Export Markets

Supporting  agricultural businesses with standards, certification, documentation to expand into international markets. The program supports farmers, aggregators, and cooperatives to identify export opportunities, build systems for traceability, packaging, logistics, export documentation, and supply chain salability. It identifies the gap between local operations and the high standards required for global trade.  Market Positioning:  supports companies to identify markets and  evaluate its potential to transition into the African regional market or broader international trade.Global Standards & Certifications: Supports companies to meet technical compliance  for mandatory international certifications such as ISO 22000 for food safety, GLOBALG.A.P. for agricultural practices, and Organic or Fairtrade stamps.  Logistics & Documentation Capacity: Supports companies to handle the "paperwork of export." This includes  generating Certificates of Origin, Phytosanitary certificates, and complex shipping documents. It also assesses the "Traceability System" the ability to track a product from the farm to the final cons

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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SE

Grants and Financial Management

Service Quality & Customer Experience Training

A customer experience training tailored for service industry ranging from hospitality, financial services, tours and travel. Mapping the training directly to the customer journey helps employees see exactly how their actions impact the client at every touchpoint. This module covers the customer journey and experience in searching for company products, obtaining the product, utilizing the product, and post service care.  Module 1: Foundational Service Psychology and Alignment  Module 2: Empathy Mapping and Journey Redesign Module 3: Soft Skills and Communication Discipline Module 4: Role-Based Capability and Empowerment Module 5: Service Recovery and Conflict De-escalation Provides a structured psychological approach to neutralizing anger and restoring trust. Training must drill employees on its five sequential steps: Diagnose to separates average service from systemic excellence. Agents must document the root cause the failure and escalate it internally to ensure the structural flaw is repaired, preventing future recurrences Module 6: Complaint Handling Routines and Root Cause Analysis Build robust complaint management systems that systematically log, track, and cat

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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WO

Enterprise Business Development

Work Integrated Learning

  We offer on the job staff training, graduate coaching, mentorship, placement. Request for customized Work Integrated Learning Solutions (WILSONS) for your organizatio

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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NO

Research, Monitoring & Evaluation

Non-Profit Governance & Leadership Training

SUS-AFRIC has developed a comprehensive capacity strengthening program for Non-Profit Organizations (NPOs). Participating NPOs consistently demonstrate improved governance structures, enhanced project development, and strengthened financial management systems. This builds trust with partners and donors, significantly increasing their access to grants. This program runs for one year, the partners take an assessment, to enroll in the program and are supported to strengthen their institutions.  The program will run one hour per day online  trainings and capacity building. The following topics are covered on different days  Institutional governance, setting up the board, and organization internal controls Branding, communication strategy and digital presence Strategic planning and business development / resource mobilization Project implementation, monitoring, evaluation and documentation Financial management, budget control and grants management Any other questions and customized support can be provided 

1 Hours, Online SUS-AFRIC Hilda Muteshi

Strategic Planning Leadership

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EN

Enterprise Business Development

Environmental Social Governance (ESG)

Prepares companies to put in place  Environmental protection, Labor & human rights compliance,  Governance & ethics, Traceability + data audit trail.  We help SMEs and growth-ready companies build ESG systems that are credible, affordable, and aligned to trade + finance expectations. This program will prepare organizations for the following.  • Labor & human rights compliance -Revise organization policies to incorporate human rights and labour laws within a country and based on international standards, how employees and members of the public are able to express themselves through established grievance mechanisms, supplier codes. • Environmental performance-Support implementation of the principles of protecting the environment, saving energy, waste management, water usage management, emissions footprints • Governance & ethics – Support establishment of internal controls, polices in places on anti-corruption, how the board of directors provides oversight and accountability • Traceability + data audit trail – support organizations  in putting in place feedback and grievance mechanisms

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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BU

Grants and Financial Management

Business Financial Analysis for Decision-Making

Training designed for finance mangers, operations mangers and business development mangers and officers and  SME operators with the practical tools to map costs, calculate margins, diagnose financial leaks, and make data-backed operational decisions like · Inventory Leakage: Identifying losses due to theft, spoilage, or dead stock. · Underpricing: Recognizing when the business is absorbing value chain cost increases instead of passing them to the customer. ·  Variance Analysis: Comparing the budget (what we expected to spend/make) against the actuals (what actually happened) and investigating the difference. ·  Break-Even Analysis: Determining exactly how many units or hours of service must be sold just to keep the lights on (Formula: Fixed Costs / Contribution Margin per unit). This training focuses purely on managerial finance—the day-to-day numbers that dictate survival and growth.  Financial Analysis for Decision Making curriculum, is structured to trace costs and margins directly through the value chain. Financial Analysis for Decision-Making Module 1: The Anatomy of Costs: Business owners must understand how their costs behave Modu

Self-paced, Online SUS-AFRIC Hilda Muteshi

Professional Training SUS-AFRIC

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RE

Research, Monitoring & Evaluation

Research, Monitoring & Evaluation Training

Gain practical experience in data-driven research, project implementation, and analysis. This opportunity will help you master essential skills, providing a platform to design impactful solutions through evidence linking practice to realities of crosscutting challenges and evaluate success effectively for impact. Module 1: Strategic Research Methodologies Module 2: Systemic Market Diagnostics and Value Chain Facilitation  Module 3: Advanced Monitoring, Evaluation, and Impact Assessment Frameworks  Module 4: Revelation, Strategic Learning, and Public Policy Influence  Module 5: Institutional Integration and Strategic Operationalization Guidelines

14 Hours, Online SUS-AFRIC Hilda Muteshi

Research Monitoring & Evaluation Market Diagnostics

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TE

Research, Monitoring & Evaluation

Technology innovation

Problem-solving public, private sector tech Products Design, development, piloting and scaling Involves a holistic approach to technology and product development by incorporating human-centered design and systems thinking. It emphasizes on understanding user needs through iterative design, prototyping, and problem-solving to create innovative and sustainable solutions. We help enterprises in Ideation (Idea Generation): Brainstorming new product concepts based on customer needs and market research Idea screening, concept development and testing, developing a detailed product concept and testing it with potential users. We conduct business analysis, financial evaluation, including costs, projected sales, and profit potential. Key support services 1. Product Development & Prototyping:  SUS-AFRIC provides coaching to enterprises throughout their journey in Building a working version or prototype, with engineers designing the actual product. 2. Business model design- SUS-AFRIC advises enterprises on how to improve their business model to achieve competitive advantage.  3. Business plan development- SUS-AFRIC supports enterprise

Self-paced, Online SUS-AFRIC Hilda Muteshi

Research Technology Innovation Prototyping Product Development

+2 more

Human-Centered DesignSystems Thinking

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